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Line Rental Saver and Phone Package

Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Line Rental Saver and Phone Package

Guess who wanted to renew his LRS a month early to  avoid the price rise and also to change from Anytime to Anytime plus mobile but guess what the computer says noTicked off

 

12 REPLIES
Community Veteran
Posts: 6,773
Thanks: 257
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Registered: 16-02-2009

Re: Line Rental Saver and Phone Package

You are probably in the same boat as me, you need to phone them, chat can't help.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Line Rental Saver and Phone Package

would that be customer options

Community Veteran
Posts: 6,773
Thanks: 257
Fixes: 20
Registered: 16-02-2009

Re: Line Rental Saver and Phone Package

Probably I haven't phoned yet. I tried chat last month and was told I had to phone.
You could try billing.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Line Rental Saver and Phone Package

will  try  in a few days time unless a member of staff jumps in

Plusnet Help Team
Plusnet Help Team
Posts: 5,336
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Registered: 01-01-2012

Re: Line Rental Saver and Phone Package

I can't see any reason why it's not letting you renew.,

With regards to the change of call plan you'd have to call us or go on online chat.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Line Rental Saver and Phone Package

chat advised that despite trying including temporarily removing the LRS that the system wouldn't permit it

Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Line Rental Saver and Phone Package

@Chris is this really not fixable

Superuser
Superuser
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Registered: 05-11-2008

Re: Line Rental Saver and Phone Package

If your issue is the same as this , then its a no .

https://community.plus.net/t5/Phone/Beware-of-Line-Rental-Saver/m-p/1435384#M23482

 

Kind regards

Mike 

Mike
Plusnet Help Team
Plusnet Help Team
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Registered: 21-04-2017

Re: Line Rental Saver and Phone Package

Hey Oldjim.

 

I've discussed this with Chris, and unfortunately for reasons I can't go into on here it's not possible to add any of the new call packages to your account whilst LRS remains active.

 

Whilst I appreciate the following suggestion is not the plan you were looking for, we can add a legacy call package on to your account which includes your Anytime package + 1000 Mobile Minutes for £9.99 per month.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Line Rental Saver and Phone Package

which is a lot more expensive so no thanks

 

salmo
Rising Star
Posts: 76
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Registered: 07-04-2016

Re: Line Rental Saver and Phone Package

Has the antiquated billing system struck again? Were we not promised a new one when you were Youngjim? I'm surprised that PN can't offer a discount to bring the price down especially as the change you want is not unreasonable.

Plusnet Help Team
Plusnet Help Team
Posts: 7,318
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Registered: 21-04-2017

Re: Line Rental Saver and Phone Package

This is being discussed via PM.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team