Line Rental Saver and Phone Package
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Line Rental Saver and Phone Package
27-05-2017 10:43 AM
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Guess who wanted to renew his LRS a month early to avoid the price rise and also to change from Anytime to Anytime plus mobile but guess what the computer says no
Re: Line Rental Saver and Phone Package
27-05-2017 10:59 AM
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Re: Line Rental Saver and Phone Package
27-05-2017 11:09 AM
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would that be customer options
Re: Line Rental Saver and Phone Package
27-05-2017 11:11 AM
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You could try billing.
Re: Line Rental Saver and Phone Package
27-05-2017 12:20 PM
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will try in a few days time unless a member of staff jumps in
Re: Line Rental Saver and Phone Package
29-05-2017 9:27 AM
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Re: Line Rental Saver and Phone Package
29-05-2017 9:45 AM
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chat advised that despite trying including temporarily removing the LRS that the system wouldn't permit it
Re: Line Rental Saver and Phone Package
30-05-2017 2:54 PM
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@Chris is this really not fixable
Re: Line Rental Saver and Phone Package
30-05-2017 3:19 PM
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If your issue is the same as this , then its a no .
https://community.plus.net/t5/Phone/Beware-of-Line-Rental-Saver/m-p/1435384#M23482
Kind regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Line Rental Saver and Phone Package
30-05-2017 3:50 PM
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Hey Oldjim.
I've discussed this with Chris, and unfortunately for reasons I can't go into on here it's not possible to add any of the new call packages to your account whilst LRS remains active.
Whilst I appreciate the following suggestion is not the plan you were looking for, we can add a legacy call package on to your account which includes your Anytime package + 1000 Mobile Minutes for £9.99 per month.
Re: Line Rental Saver and Phone Package
30-05-2017 4:11 PM
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which is a lot more expensive so no thanks
Re: Line Rental Saver and Phone Package
31-05-2017 12:09 AM
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Has the antiquated billing system struck again? Were we not promised a new one when you were Youngjim? I'm surprised that PN can't offer a discount to bring the price down especially as the change you want is not unreasonable.
Re: Line Rental Saver and Phone Package
31-05-2017 11:00 AM
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