Line Rental Saver Paid Early Last Year, £197.88,

[#1]

Received my Online bill for Plusnet Home Phone & Fibre Extra today 1/12/2020- 31/12/2020

The Invoice is showing line rental charge of £19.99!

26/11/2019,  I Paid the Line Rental saver Early as there was an incentive, amount paid  £197.88 

My agreement ends on 31/12/2020 and certainly not 30/11/2020 

You have made a mistake for this month as there is no charge until my agreement ends.

Please Remove this charge of £19.99 before my direct debit is taken on 08/12/2020. 

Please contact me to confirm this will be done

Thanks 

[#2 · Accepted solution]

ALL sorted this morning by the Helpful Plusnet staff in the billing department

Thanks to Chevon