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Line Rental Saver Charged Twice

DB22
Interested
Posts: 2
Registered: ‎11-09-2018

Line Rental Saver Charged Twice

When I initially subscribed to PlusNet on 23 August I paid for Line Rental Saver; I have now received my first bill which includes a charge for Line Rental Saver but does not include the payment already made, so this will be taken again by direct debit.  I notice that others have a similar problem so I hope that PlusNet sort out all of these errors promptly.

2 REPLIES 2
Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Line Rental Saver Charged Twice

Hello @DB22

 

I am really sorry to hear you have been charged twice for you Line Rental Saver. I have had a look into your account and responded to your query with a detailed email, you can also view this on your members portal by  Clicking Here

 

Please let me know if there is anything else I can help you with.

DB22
Interested
Posts: 2
Registered: ‎11-09-2018

Re: Line Rental Saver Charged Twice

I am happy with the resolution.

Thank you.