Line Rental Saver Charged Twice

[#1]

When I initially subscribed to PlusNet on 23 August I paid for Line Rental Saver; I have now received my first bill which includes a charge for Line Rental Saver but does not include the payment already made, so this will be taken again by direct debit.  I notice that others have a similar problem so I hope that PlusNet sort out all of these errors promptly.

[#2]

Hello @DB22

I am really sorry to hear you have been charged twice for you Line Rental Saver. I have had a look into your account and responded to your query with a detailed email, you can also view this on your members portal by  Clicking Here

Please let me know if there is anything else I can help you with.

[#3]

I am happy with the resolution.

Thank you.