Line Rental Saver / Broadband Question
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Line Rental Saver / Broadband Question
17-08-2015 12:54 PM
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I was about to renew my line rental saver but am unsure what to do now as I am about to put my property on the market. If I renew but move house within the 12 month period, is the line rental transferable or refundable? I have also recently agreed to a further 12 months internet..what would also happen here should I move house within the contracted period?
I asked these questions via PM to MattyC on 6 & 12 August but unfortunately I have not received a reply. I only have a couple of days left to renew should I decide to do so & would therefore be most grateful if you could advise at your earliest convenience.
Many thanks for your assistance & I look forward to hearing from you.
Re: Line Rental Saver / Broadband Question
17-08-2015 1:53 PM
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Re: Line Rental Saver / Broadband Question
17-08-2015 2:49 PM
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Re: Line Rental Saver / Broadband Question
17-08-2015 3:04 PM
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So even if your 6 months into the LRS and during the move process you opt for a new contract for some reason like maybe a fibre upgrade, then Plusnet should be able to continue the same LRS for the next 6 months into that new contract.
Re: Line Rental Saver / Broadband Question
17-08-2015 7:20 PM
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Re: Line Rental Saver / Broadband Question
20-08-2015 10:53 PM
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I am also still waiting to hear back from you with regards to the existing customer re-contract £50 cashback as this was to be investigated & I've not heard anything further.
Many thanks & I look forward to hearing from you.
Re: Line Rental Saver / Broadband Question
26-08-2015 1:52 PM
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Many thanks.
Re: Line Rental Saver / Broadband Question
01-09-2015 4:36 PM
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Re: Line Rental Saver / Broadband Question
01-09-2015 6:51 PM
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I don't believe that you can "park" your LRS without seamlessly migrating it to another Line. If that happened, I suspect that your LRS would be terminated without any refund being paid.
Re: Line Rental Saver / Broadband Question
08-09-2015 5:52 PM
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I would be grateful if you would advise.
Thank you.
Re: Line Rental Saver / Broadband Question
09-09-2015 12:45 PM
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From the evidence on here it would appear Plusnet have no interest in you as a customer...
Have you raised a complaint http://www.plus.net/support/service/policies/complaints_code_of_practice.shtml#howToComplain
If they ignore that then contact CISAS... they did get me out of contract and also with £xxx compensation!
Re: Line Rental Saver / Broadband Question
09-09-2015 12:59 PM
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Quote I was about to renew my line rental saver but am unsure what to do now as I am about to put my property on the market. If I renew but move house within the 12 month period, is the line rental transferable or refundable? I have also recently agreed to a further 12 months internet..what would also happen here should I move house within the contracted period?
When you move property there is a cost for stopping the line at the old address and potentially the activation at the new one, so to cover this we'd ask for those costs to be paid up front or commit to a new contract to cover the costs. Line Rental Saver should be able to be moved to the new address.
Rather than raising a complaint you should contact the Customer Options Team on 0800 013 2632 to discuss your options.
Re: Line Rental Saver / Broadband Question
09-09-2015 1:06 PM
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Quote from: Chris Rather than raising a complaint you should contact the Customer Options Team on 0845 140 6002 to discuss your options.
I think they should raise a complaint... nearly 4 weeks for a response to this question is appalling
Re: Line Rental Saver / Broadband Question
09-09-2015 1:13 PM
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Re: Line Rental Saver / Broadband Question
09-09-2015 1:20 PM
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