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Line Rental Saver / Broadband Question
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Re: Line Rental Saver / Broadband Question
19-09-2015 12:21 AM
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Thank you for your reply Chris.
As my enquiry was of a general nature as opposed to a contractual, I believed the best option would be to post on the forum for clarification. I can confirm that I did attempt to contact you via telephone on a couple of occasions after not receiving any update but I was unfortunately unable to speak to an agent. With regards to the private messages, I was already being assisted with another matter via this medium so my question formed part of my reply to the agents PM.
I am pleased to hear that I will be able to transfer my Line Rental Saver if/when I move house but I would be interested to learn more about the process should there be a gap inbetween leaving my current property & moving into a new one as mentioned by Wheel_nut earlier on in this thread. Ideally I would have liked to have clarified these queries prior to paying upfront hence the reason for my post.
Also, as per my post on 20 August 2015, I am still waiting to hear back from you with regards to the existing customer re-contract £50 cashback as this was to be investigated & I've not heard anything further.
Thank you for your assistance & I look forward to hearing from you.
As my enquiry was of a general nature as opposed to a contractual, I believed the best option would be to post on the forum for clarification. I can confirm that I did attempt to contact you via telephone on a couple of occasions after not receiving any update but I was unfortunately unable to speak to an agent. With regards to the private messages, I was already being assisted with another matter via this medium so my question formed part of my reply to the agents PM.
I am pleased to hear that I will be able to transfer my Line Rental Saver if/when I move house but I would be interested to learn more about the process should there be a gap inbetween leaving my current property & moving into a new one as mentioned by Wheel_nut earlier on in this thread. Ideally I would have liked to have clarified these queries prior to paying upfront hence the reason for my post.
Also, as per my post on 20 August 2015, I am still waiting to hear back from you with regards to the existing customer re-contract £50 cashback as this was to be investigated & I've not heard anything further.
Thank you for your assistance & I look forward to hearing from you.
Message 16 of 23
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Re: Line Rental Saver / Broadband Question
24-09-2015 9:48 AM
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Any update on this please Plusnet?
Message 17 of 23
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Re: Line Rental Saver / Broadband Question
25-09-2015 3:35 PM
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I'm sorry but I'm struggling to find any reference to £50 cashback on your account, including the recontracting ticket on there as that also has no reference to us. Was this offered when you spoke to the agent on the phone?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 18 of 23
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Re: Line Rental Saver / Broadband Question
25-09-2015 4:14 PM
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This was the other matter mentioned above being discussed via PM back in July.
Message 19 of 23
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Re: Line Rental Saver / Broadband Question
25-09-2015 4:59 PM
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Right, I'll point Matty back here so you don't need to go through it again!
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 20 of 23
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Re: Line Rental Saver / Broadband Question
03-10-2015 9:07 AM
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Still awaiting an update on these long outstanding issues.
Have Plusnet management spent the entire budget on the sparkly new advertising campaign & left nothing in the pot for what appear to be much needed customer service agents?
I've been a customer of MAAF & Plusnet for 11 years without any cause for concern but something seems to have changed of late which is apparant by the nature of the recent issues being raised within the forum.
Should I just move to the woods?
Have Plusnet management spent the entire budget on the sparkly new advertising campaign & left nothing in the pot for what appear to be much needed customer service agents?
I've been a customer of MAAF & Plusnet for 11 years without any cause for concern but something seems to have changed of late which is apparant by the nature of the recent issues being raised within the forum.
Should I just move to the woods?
Message 21 of 23
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Re: Line Rental Saver / Broadband Question
12-10-2015 5:31 PM
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Unfortuantely still no reply which is both frustrating & disappointing.
Message 22 of 23
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Re: Line Rental Saver / Broadband Question
03-12-2015 11:29 AM
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As a result of not being able to obtain a response, I raised a complaint via the ticket system on 28 October 2015. Unfortunately Plusnet seem uninterested in the points I have raised which has resulted in a position of 'deadlock' & are as such issuing a letter to this effect. Upon receipt of this letter, I will escalate to CISAS.
After 11 years as a customer, I can't begin to tell you how disappointed I am with the service I have received over the past months. Needless to say that I shall not be renewing my broadband/landline contract when it expires.
After 11 years as a customer, I can't begin to tell you how disappointed I am with the service I have received over the past months. Needless to say that I shall not be renewing my broadband/landline contract when it expires.
Message 23 of 23
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