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Line Rental Charge

FIXED
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Grafter
Posts: 114
Thanks: 3
Registered: ‎24-12-2011

Line Rental Charge

I recently asked for a BT Sport payment adjustment to be made on my account (due to the lack of Sport!) and this has been applied on my latest bill but it appears that a £18.99 line rental charge has now been mistakenly appeared this month even though I have line rental saver in place.

Can this be fixed please?

ThankYou

K.

 

3 REPLIES 3
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Plusnet Help Team
Plusnet Help Team
Posts: 770
Thanks: 104
Fixes: 57
Registered: ‎02-05-2017

Re: Line Rental Charge

Hi there, thanks for getting in touch

 

I've taken a look into this for you and provided an update here

 

Regards 

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
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Grafter
Posts: 114
Thanks: 3
Registered: ‎24-12-2011

Re: Line Rental Charge

Thanks for your reply ....... I replied to your update and attached a screenshot to the Help Assistant reply

Copy of text below:-


If I go to the link you have supplied, it states I have Line Rental Sver up until 5/11/20 - see attached screenshot. I have had no renewal notice sent recently and even if it has expired I have no way of renewing it as there are obviously no available links on the page.

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Plusnet Help Team
Plusnet Help Team
Posts: 700
Thanks: 82
Fixes: 26
Registered: ‎06-08-2018

Re: Line Rental Charge

Fix

Hi there @kdhuk,

 

Thanks for coming back to us.

 

I'm sorry for any confusion about your Line Rental Saver and apologise for the misunderstanding. I've gone through your account payments and have advised you here.

 

If you require any further assistance, please let me know.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team