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Line Rental Charge despite paying for Line Rental Saver

MJN
Aspiring Pro
Posts: 1,104
Thanks: 55
Fixes: 2
Registered: ‎26-08-2010

Line Rental Charge despite paying for Line Rental Saver

Hi Plusnet,
Could I get you to have a look at my account? I appear to have been charged £15.99 on 06/01/15 for 'Talk Evenings & Weekends Line Rent charge' despite having paid £155.88 on 02/01/15 for Line Rental Saver.
I also appear to be missing a referral credit on 06/01/15 for a new signup - the broadband aspect for this person has 'tracked' yet not the underlying telephone service.
Regards,
Mathew
8 REPLIES
MJN
Aspiring Pro
Posts: 1,104
Thanks: 55
Fixes: 2
Registered: ‎26-08-2010

Re: Line Rental Charge despite paying for Line Rental Saver

Bump as it seems this one has slipped through the net...
MJN
Aspiring Pro
Posts: 1,104
Thanks: 55
Fixes: 2
Registered: ‎26-08-2010

Re: Line Rental Charge despite paying for Line Rental Saver

I have raised a ticket (ref 97528522) so thought it best to mention so as not to double-up any effort.
RPMozley
Aspiring Pro
Posts: 1,119
Thanks: 30
Fixes: 5
Registered: ‎04-11-2011

Re: Line Rental Charge despite paying for Line Rental Saver

Hope things get resolved for you Mathew. Sometime soon as well  Wink
That's RPM to you!!
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Line Rental Charge despite paying for Line Rental Saver

Hi Mathew,
Sorry to see this has happened. I will pick this up, and I will also respond to your other queries on Ticket: 97528522 shortly.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
MJN
Aspiring Pro
Posts: 1,104
Thanks: 55
Fixes: 2
Registered: ‎26-08-2010

Re: Line Rental Charge despite paying for Line Rental Saver

Thanks Matty - most appreciated.
MJN
Aspiring Pro
Posts: 1,104
Thanks: 55
Fixes: 2
Registered: ‎26-08-2010

Re: Line Rental Charge despite paying for Line Rental Saver

Thanks again Matty for the swift resolution of the ticket.
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Line Rental Charge despite paying for Line Rental Saver

Anything for a fellow Mathew!
(though mine has two T's)  Grin
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
MJN
Aspiring Pro
Posts: 1,104
Thanks: 55
Fixes: 2
Registered: ‎26-08-2010

Re: Line Rental Charge despite paying for Line Rental Saver

I sometimes wished mine did given how often it gets misspelt!  Grin