cancel
Showing results for 
Search instead for 
Did you mean: 

Line Rental Charge despite paying for Line Rental Saver

MJN
Pro
Posts: 1,318
Thanks: 161
Fixes: 5
Registered: ‎26-08-2010

Line Rental Charge despite paying for Line Rental Saver

Hi Plusnet,
Could I get you to have a look at my account? I appear to have been charged £15.99 on 06/01/15 for 'Talk Evenings & Weekends Line Rent charge' despite having paid £155.88 on 02/01/15 for Line Rental Saver.
I also appear to be missing a referral credit on 06/01/15 for a new signup - the broadband aspect for this person has 'tracked' yet not the underlying telephone service.
Regards,
Mathew
8 REPLIES 8
MJN
Pro
Posts: 1,318
Thanks: 161
Fixes: 5
Registered: ‎26-08-2010

Re: Line Rental Charge despite paying for Line Rental Saver

Bump as it seems this one has slipped through the net...
MJN
Pro
Posts: 1,318
Thanks: 161
Fixes: 5
Registered: ‎26-08-2010

Re: Line Rental Charge despite paying for Line Rental Saver

I have raised a ticket (ref 97528522) so thought it best to mention so as not to double-up any effort.
RPMozley
Pro
Posts: 1,339
Thanks: 83
Fixes: 13
Registered: ‎04-11-2011

Re: Line Rental Charge despite paying for Line Rental Saver

Hope things get resolved for you Mathew. Sometime soon as well  Wink
That's RPM to you!!
MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: Line Rental Charge despite paying for Line Rental Saver

Hi Mathew,
Sorry to see this has happened. I will pick this up, and I will also respond to your other queries on Ticket: 97528522 shortly.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
MJN
Pro
Posts: 1,318
Thanks: 161
Fixes: 5
Registered: ‎26-08-2010

Re: Line Rental Charge despite paying for Line Rental Saver

Thanks Matty - most appreciated.
MJN
Pro
Posts: 1,318
Thanks: 161
Fixes: 5
Registered: ‎26-08-2010

Re: Line Rental Charge despite paying for Line Rental Saver

Thanks again Matty for the swift resolution of the ticket.
MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: Line Rental Charge despite paying for Line Rental Saver

Anything for a fellow Mathew!
(though mine has two T's)  Grin
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
MJN
Pro
Posts: 1,318
Thanks: 161
Fixes: 5
Registered: ‎26-08-2010

Re: Line Rental Charge despite paying for Line Rental Saver

I sometimes wished mine did given how often it gets misspelt!  Grin