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Line Rental Charge despite paying for Line Rental Saver
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Line Rental Charge despite paying for Line Rental Saver
07-01-2015 8:12 PM
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Hi Plusnet,
Could I get you to have a look at my account? I appear to have been charged £15.99 on 06/01/15 for 'Talk Evenings & Weekends Line Rent charge' despite having paid £155.88 on 02/01/15 for Line Rental Saver.
I also appear to be missing a referral credit on 06/01/15 for a new signup - the broadband aspect for this person has 'tracked' yet not the underlying telephone service.
Regards,
Mathew
Could I get you to have a look at my account? I appear to have been charged £15.99 on 06/01/15 for 'Talk Evenings & Weekends Line Rent charge' despite having paid £155.88 on 02/01/15 for Line Rental Saver.
I also appear to be missing a referral credit on 06/01/15 for a new signup - the broadband aspect for this person has 'tracked' yet not the underlying telephone service.
Regards,
Mathew
Message 1 of 9
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Re: Line Rental Charge despite paying for Line Rental Saver
10-01-2015 8:03 PM
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Bump as it seems this one has slipped through the net...
Message 2 of 9
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Re: Line Rental Charge despite paying for Line Rental Saver
11-01-2015 9:38 PM
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I have raised a ticket (ref 97528522) so thought it best to mention so as not to double-up any effort.
Message 3 of 9
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Re: Line Rental Charge despite paying for Line Rental Saver
11-01-2015 11:14 PM
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Hope things get resolved for you Mathew. Sometime soon as well
That's RPM to you!!
Message 4 of 9
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Re: Line Rental Charge despite paying for Line Rental Saver
12-01-2015 10:31 AM
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Hi Mathew,
Sorry to see this has happened. I will pick this up, and I will also respond to your other queries on Ticket: 97528522 shortly.
Matty
Sorry to see this has happened. I will pick this up, and I will also respond to your other queries on Ticket: 97528522 shortly.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Message 5 of 9
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Re: Line Rental Charge despite paying for Line Rental Saver
12-01-2015 11:50 AM
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Thanks Matty - most appreciated.
Message 6 of 9
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Re: Line Rental Charge despite paying for Line Rental Saver
12-01-2015 2:05 PM
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Thanks again Matty for the swift resolution of the ticket.
Message 7 of 9
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Re: Line Rental Charge despite paying for Line Rental Saver
12-01-2015 2:09 PM
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Anything for a fellow Mathew!
(though mine has two T's)
(though mine has two T's)
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Message 8 of 9
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Re: Line Rental Charge despite paying for Line Rental Saver
12-01-2015 7:51 PM
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I sometimes wished mine did given how often it gets misspelt!
Message 9 of 9
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