Line Only charge
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Line Only charge
16-04-2017 11:19 PM
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My bill has an entry "Line Only charge £17.99"
What is this charge? I did not agree to pay it.
I paid the line rental up front, and I have checked my confirmation email from plusnet and it states the following...
£187.89* - more detail
£2.01* - for the first 18 months
£9.99* - from month 19
What is going on????
Re: Line Only charge
17-04-2017 6:43 PM
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Give them a call, or wait for one of the staff to spot your post here.
Re: Line Only charge
18-04-2017 8:31 AM
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Hi there,
I am sorry to hear you were charged line rental on your latest invoice despite paying line rental saver up front. I can see you've since chatted to us and the adviser has arranged for a refund to be sent to you.
Please allow 5 to 10 working days for it to be processed by your bank or building society. Moving forward, LRS has been correctly applied so I don't foresee this happening again. I apologise for the inconvenience caused.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Line Only charge
18-04-2017 11:40 AM
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Thanks Anoush, hopefully that will do it.
Regards
Re: Line Only charge
18-04-2017 1:24 PM
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No problems, if there's anything else I can help with just let me know.
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