Line Only charge
My bill has an entry "Line Only charge £17.99"
What is this charge? I did not agree to pay it.
I paid the line rental up front, and I have checked my confirmation email from plusnet and it states the following...
£187.89* - more detail
£2.01* - for the first 18 months
£9.99* - from month 19
What is going on?
Re: Line Only charge
I am sorry to hear you were charged line rental on your latest invoice despite paying line rental saver up front. I can see you've since chatted to us and the adviser has arranged for a refund to be sent to you.
Please allow 5 to 10 working days for it to be processed by your bank or building society. Moving forward, LRS has been correctly applied so I don't foresee this happening again. I apologise for the inconvenience caused.
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| Anoush Mortazavi|