cancel
Showing results for 
Search instead for 
Did you mean: 

Line Only charge

vwcactus
Newbie
Posts: 2
Registered: 04-04-2017

Line Only charge

My bill has an entry "Line Only charge £17.99"

What is this charge? I did not agree to pay it. 

I paid the line rental up front, and I have checked my confirmation email from plusnet and it states the following...

Your first payment will be

£187.89* - more detail

Each month you'll pay

£2.01* - for the first 18 months
£9.99* - from month 19

 

What is going onHuh?

4 REPLIES
Jonpe
Aspiring Champion
Posts: 1,911
Thanks: 495
Fixes: 6
Registered: 05-09-2016

Re: Line Only charge

Give them a call, or wait for one of the staff to spot your post here.

Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: 22-08-2015

Re: Line Only charge

Hi there,

 

I am sorry to hear you were charged line rental on your latest invoice despite paying line rental saver up front. I can see you've since chatted to us and the adviser has arranged for a refund to be sent to you.

 

Please allow 5 to 10 working days for it to be processed by your bank or building society. Moving forward, LRS has been correctly applied so I don't foresee this happening again. I apologise for the inconvenience caused.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
vwcactus
Newbie
Posts: 2
Registered: 04-04-2017

Re: Line Only charge

Thanks Anoush, hopefully that will do it.

Regards

Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: 22-08-2015

Re: Line Only charge

No problems, if there's anything else I can help with just let me know.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff