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Let's have some balance here, I moved to another ISP with no problem whatsoever

Browni
Aspiring Hero
Posts: 2,673
Thanks: 1,055
Fixes: 60
Registered: ‎02-03-2016

Let's have some balance here, I moved to another ISP with no problem whatsoever

‎29-05-2018 8:36 PM

Subject line says it all...

After signing up to a new ISP

  1. Plusnet notified me of the takeover (twice by letter actually!)
  2. New ISP takes over.
  3. Plusnet calculate final bill, arrange refund and cancel direct debit.
  4. That's it!

It worked!

 

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Townman
Superuser
Superuser
Posts: 23,039
Thanks: 9,623
Fixes: 160
Registered: ‎22-08-2007

Re: Let's have some balance here, I moved to another ISP with no problem whatsoever

‎30-05-2018 12:28 AM

Hi Ian,

I hope all goes well with your new provider.  Really great to hear feedback when all goes to plan, as I'm sure it does for the majority of users.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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