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Length of contract.

ian4436
Grafter
Posts: 27
Thanks: 4
Fixes: 1
Registered: 13-12-2016

Length of contract.

i have been a member on fibre bb for a year,,,, are all the plusnet contracts a year, and how do i find out, thanks for anyhelp

5 REPLIES
Pete11
Pro
Posts: 659
Thanks: 194
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Registered: 17-02-2017

Re: Length of contract.

Contracts are usually 12 or 18 months. If you log in to the 'My Account' then 'Members Centre' you can view your bills etc. from there. It will also give you the date of your first payment (and monthly payments if on Direct Debit).

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.
ian4436
Grafter
Posts: 27
Thanks: 4
Fixes: 1
Registered: 13-12-2016

Re: Length of contract.

thanks pete, i ask this and was told by plusnet cs, that my contract was for 2 years, i just wanted to check, cos sky and bt now have good deals, even though i can see dd payments, it doesnt tell me length of contract

snadge
Rising Star
Posts: 67
Thanks: 9
Fixes: 2
Registered: 10-12-2016

Re: Length of contract.

18 months if your on fibre and signed up 12 months ago... i know because i signed up 12 months ago Smiley

Pete11
Pro
Posts: 659
Thanks: 194
Fixes: 4
Registered: 17-02-2017

Re: Length of contract.

It might not be 18 months..I'm on fibre and joined in Feb under 12 month contract.

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.
bmc
Pro
Posts: 516
Thanks: 93
Fixes: 4
Registered: 28-02-2017

Re: Length of contract.

Under Manage Account on your PlusNet Members page you have both Account Summary and View Details

 

One of these should tell you your contract. If neither does "Ask a Question" on the Support pages to get an answer (unless a staff member picks up this thread in the meantime!!!).

 

Brian