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Legacy 55/10 package lost after renewal.

Grafter
Posts: 35
Thanks: 1
Registered: ‎09-04-2014

Legacy 55/10 package lost after renewal.

I have just renewed my Fibre broadband contract for the next 2 years.  I was on the now legacy 55/10 package, and made it perfectly clear during renewal that I wanted to continue with this.  It looks line that on 09/10/20 (Contract renewal date), my package has been downgraded to 40/10.  Could you please investigate.

2 REPLIES 2
Aspiring Pro
Posts: 210
Thanks: 29
Fixes: 5
Registered: ‎28-09-2020

Re: Legacy 55/10 package lost after renewal.

I read some posts about this a while ago. I believe that 55/10 is a legacy product no longer offered so if you recontract you’ll be contracting on a current product either 40/10 or 80/20.

All Star
Posts: 512
Thanks: 338
Fixes: 13
Registered: ‎01-08-2007

Re: Legacy 55/10 package lost after renewal.

.......unless it was agreed at the time of renewal as the OP said.. In which case it could be said to be a condition of he recontract. This is not an unknown happening.