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Left plusnet, still they continue to charge me

butucadrian
Newbie
Posts: 3
Registered: ‎12-01-2018

Left plusnet, still they continue to charge me

I left plusnet for EE, the switch took place on the 23 of July, did not get final bill, had to argue with customer service, got a new bill and letter stating that they received confirmation that my service had moved and calculated my final bill. managed to pay the final amount only to receive another bill which included the final payment (they said not received, i have the statement from bank to prove i paid) and another handful of charges between the day I left 23rd of July till end of august.

 

Can't reach by phone (they put down the phone after i waited 30 min to get hold of someone) and the chat is always unavailable.

Can someone help me?

3 REPLIES 3
Baldrick1
Moderator
Moderator
Posts: 8,295
Thanks: 3,750
Fixes: 269
Registered: ‎30-06-2016

Re: Left plusnet, still they continue to charge me

It appears that Plusnet still haven’t learnt. https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2017/plusnet-fined-880,000

Moderator and Customer
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If it fixed it,  help others - select 'This Fixed My Problem'

Mads
Seasoned Champion
Posts: 1,873
Thanks: 197
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Registered: ‎06-08-2018

Re: Left plusnet, still they continue to charge me

Hi @butucardrian,

 

I'm sorry to hear you have been experiencing with our cancellation procedure.

 

I have looked through your account and have created a ticket for you to look over. You can view this here.

Please let us know if there is anything else we can help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


butucadrian
Newbie
Posts: 3
Registered: ‎12-01-2018

Re: Left plusnet, still they continue to charge me

Hello and thanks for writing. I have phoned customer support earlier this morning and they made things right. you can close this thread if you want. Thank you very much!