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Left plunet can no longer login to account

Justinex2
Newbie
Posts: 1
Registered: 3 weeks ago

Left plunet can no longer login to account

Hi,
Switched to new provider went to login to see any last bills will not longer let me log in. Contacted plusnet they said a final email would be sent with bill but received an email this morning from them with an open ticket to return old router when I go to respond to ticket by clicking the link it brings me to login to account page.
I usually get my bill on 2nd of every month. I know I've been overcharged. Anyone else had this? Surely they should let you at least login to see previous bills etc
Tags (1)
1 REPLY 1
MisterW
Superuser
Superuser
Posts: 17,257
Thanks: 6,905
Fixes: 483
Registered: ‎30-07-2007

Re: Left plunet can no longer login to account

Are you trying to login with your email address ? try using your accountname...

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.