Left in August still taking direct debit
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Left in August still taking direct debit
Left in August still taking direct debit
17-12-2020 12:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi
I left Plusnet for BT in August 2020 and it's now December, I have just looked at bank statements that state direct debits are continuing????
One of £14.99 and two of £14.98!!
If I had not looked at the bank statements, how long would this have continued?
This is despite going through all of the correct procedures to have my service transferred!
Absolutely disgraceful business practice and by all accounts, I'm not alone!
I'm about to phone up and woe betide who ever answers my call!
To everyone else who has an account with Plusnet, be very aware that this is a regular occurrence judging from reading through these forums!
I'm not amused and I will be taking this much further!
Re: Left in August still taking direct debit
17-12-2020 5:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Good luck and let us know how you get on
Re: Left in August still taking direct debit
17-12-2020 6:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Make sure you have a record of your actions and write to them (recorded delivery) before attempting to recover funds.
Why?
I had a similar problem with Orange (now EE) over a billing [-Censored-]-up. I recoved the direct debit payments but EE wrecked my credit history (debt recovery) and I had huge problems getting a mortgage. Took months to sort out!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Left in August still taking direct debit