Left but still paying!!
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Left but still paying!!
06-10-2018 5:04 PM
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PS tried contact us; chat ‘too busy’ and phone was a 40 min wait
Re: Left but still paying!!
07-10-2018 9:03 AM
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Oh dear , Plusnet this is becoming a regular occurrence
Re: Left but still paying!!
07-10-2018 11:50 AM
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Re: Left but still paying!!
07-10-2018 3:48 PM
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Re: Left but still paying!!
08-10-2018 6:40 AM
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Been here a few weeks,, looking for a new ISP these forums do instil confidence
Re: Left but still paying!!
08-10-2018 10:10 AM
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Hi @Charrodine,
I'm sorry that we have charged you after you moved to your new provider. I've had a look into this and we only received notification from your new provider that they had taken over the landline, not that they had taken over the broadband as well, so the broadband side of your account was left open. I'm very sorry for any inconvenience that this has caused.
I've arranged a refund of the payments that you've made to us since moving to your new provider and I've arranged to fully close your account to ensure that you don't receive any further bills from us. Please see the ticket on your account here for more information regarding your refund.
Re: Left but still paying!!
08-10-2018 10:38 AM
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@Charrodine : in the circumstances I would check that your new provider actually is providing your broadband service
Re: Left but still paying!!
08-10-2018 11:45 AM
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Re: Left but still paying!!
08-10-2018 11:47 AM
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So will I receive interest on the payments taken!?
Re: Left but still paying!!
08-10-2018 10:45 PM - edited 09-10-2018 6:39 PM
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@Charrodine wrote:
So will I receive interest on the payments taken!?
With interest rates being what they are, even at 'a massive 3%' you'd get less than a penny a day on £100; you are better off asking for a 'goodwill payment'.
Re: Left but still paying!!
09-10-2018 7:46 AM
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Re: Left but still paying!!
09-10-2018 4:05 PM
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Hello @Charrodine
You will receive the stated amount you are due back soon. We are sorry for the inconvenience that has been caused.
If there is anything further we can do to assist you please free to ask.
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