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Left Plusnet last September, still getting billed?????

Whiskerpuss
Grafter
Posts: 54
Thanks: 2
Registered: ‎24-06-2008

Left Plusnet last September, still getting billed?????

Just received an email telling me Plusnet are sending my latest and last bill and will be taking payment from my bank. 

 

I've already paid my last bill and any relevant charges, and been with EE since 8th October. 

 

 

I tried ringing customer support but got fed up after hanging on for 35 minutes. I can't access my old account with Plusnet as it says quite rightly Account Close. 

 

Username: Aynglfyre

Perhpaps someone can PM me about this?

 

I'd like someone sort this out !!!!!!!!

7 REPLIES 7
Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,870
Thanks: 204
Fixes: 79
Registered: ‎06-08-2018

Re: Left Plusnet last September, still getting billed?????

Hello @Whiskerpuss, you should be able to access your online account as it does not close even when you leave. I have refreshed this for you, so it may be worth trying again. Just for clarification I can see we have sent you the final invoice that we do not need payment for.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Whiskerpuss
Grafter
Posts: 54
Thanks: 2
Registered: ‎24-06-2008

Re: Left Plusnet last September, still getting billed?????

It says account closed.

 

So I assume I can ignore the invoice and Plusnet will not attempt to take payment. 

 

 

Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,870
Thanks: 204
Fixes: 79
Registered: ‎06-08-2018

Re: Left Plusnet last September, still getting billed?????

@Whiskerpuss as advised above we require no payment, you account is up to date and closed.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Whiskerpuss
Grafter
Posts: 54
Thanks: 2
Registered: ‎24-06-2008

Re: Left Plusnet last September, still getting billed?????

Thank you 

LordFoul
Plusnet Help Team
Plusnet Help Team
Posts: 779
Thanks: 88
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Registered: ‎06-08-2018

Re: Left Plusnet last September, still getting billed?????

Hi @Whiskerpuss,

 

No worries.

 

I have sent you a ticket link here which you can access if you need to contact us about this issue.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
Whiskerpuss
Grafter
Posts: 54
Thanks: 2
Registered: ‎24-06-2008

Re: Left Plusnet last September, still getting billed?????

Thanks for the link, the link is for Aynglfyre53 a different account , the invioce I've received an invoice for was Aynglfyre which was the previous account to Aynglfyre53. 

 

Original Account: Aynglfyre - Closed

Last Account: Aynglfyre53 - Closed

 

Hopefully Accounts will, after your email to them, now make sure neither account will receive invoices as they are both closed. 

Saltariva
Plusnet Help Team
Plusnet Help Team
Posts: 43
Thanks: 9
Fixes: 1
Registered: ‎25-04-2017

Re: Left Plusnet last September, still getting billed?????

Hi @Whiskerpuss

 

I'm sorry for the confusion. We have updated the correct account which should hopefully resolve the issue.

 

Please do not hesitate to get back in touch if we can be of further assistance.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Sophia A
 Plusnet Help Team