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Left Plusnet last May, Still Being Charged

Red_devil
Grafter
Posts: 29
Thanks: 5
Fixes: 2
Registered: ‎11-10-2017

Left Plusnet last May, Still Being Charged

My Mum, for whom I have POA and do all techie things, left Plusnet on May 19th 2021.

Having just checked her bank a/c I've noticed that Plusnet have still been charging her monthly since then.

This equates to £203.37 so far!

I can't raise a ticket on her account because when I log in it briefly flashes the dashboard on the screen and then just displays a blank page.

Can someone help please as she is 98 and doesn't need this kind of problem.

Thanks

 

 

6 REPLIES 6
Baldrick1
Moderator
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Re: Left Plusnet last May, Still Being Charged


Moderators Note

This topic has been moved from ADSL Broadband to My Account/Billing

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Red_devil
Grafter
Posts: 29
Thanks: 5
Fixes: 2
Registered: ‎11-10-2017

Re: Left Plusnet last May, Still Being Charged

Thanks for that and apologies for not putting it in the right place initially.

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
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Registered: ‎01-12-2020

Re: Left Plusnet last May, Still Being Charged

Hey @Red_devil, thanks a lot for getting in touch and bringing this to our attention. Can you please send me a PM with your mother's username? ? I'll get this looked at right away. Smiley 

 Adam
 Plusnet Help Team - Leeds
Townman
Superuser
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Registered: ‎22-08-2007

Re: Left Plusnet last May, Still Being Charged

Was the service ceased or was provision moved to a cable provider - such as Virgin Media or FTTP with BT/EE?

IIRC migrations to cable providers do not terminate the existing service provision, especially if the telephone number is not transferred.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Red_devil
Grafter
Posts: 29
Thanks: 5
Fixes: 2
Registered: ‎11-10-2017

Re: Left Plusnet last May, Still Being Charged

Service was moved to Now broadband on existing line so no cable involved.

Adam has now resolved this satisfactorily following my PM

Townman
Superuser
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Registered: ‎22-08-2007

Re: Left Plusnet last May, Still Being Charged

Superuser citation

This topic has been cited by one of the Superusers; the purpose of which is to provide a note for information which might help to focus continued discussion (but might not result in a staff response).


 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.