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Left Plusnet but still getting bills

RB1
Hooked
Posts: 5
Registered: ‎17-11-2022

Left Plusnet but still getting bills

Hi,

I left Plusnet several months ago and closed the direct debit. I'm receiving a monthly bill of £1.64. I can't access the account or contact anyone to stop this. It's really annoying. Could one of the admins contact me to help stop this.

Thanks

7 REPLIES 7
Townman
Superuser
Superuser
Posts: 22,977
Thanks: 9,578
Fixes: 159
Registered: ‎22-08-2007

Re: Left Plusnet but still getting bills

Is this mobile or broadband?

If broadband, try calling COTS...

Contact Customer Options Team (aka COTS)

COTs is the place to go to if you want to find out anything to do with your contract in respect of leaving, renewing or simply enquiring about early termination charges (ETCs). They have their own number and tend to answer quicker than the general customer service number.

Direct dial numbers

  • 0800 013 2632 (from within the UK)
  • +44 330 123 9197 (from abroad)
  • Available...
    • 8am - 8pm Monday to Friday
    • 9am - 7pm Saturday
    • 9am - 6pm Sunday


 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,489
Thanks: 554
Fixes: 97
Registered: ‎27-11-2020

Re: Left Plusnet but still getting bills

@RB1 just following up to see if you managed to get this sorted? Is it mobile or broadband like @Townman said?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
RB1
Hooked
Posts: 5
Registered: ‎17-11-2022

Re: Left Plusnet but still getting bills

Hello,

Sorry for not picking this up, it went to my junk folder. This is in relation to a mobile contract. Any advice to sort this?

 

Thanks

TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Left Plusnet but still getting bills

Hey @RB1,

I'm really sorry for the delayed response this week, we've been a bit busier than anticipated. I'd be happy to take a further look into this with you, please could you send me a Private Message with your Mobile Number and full name included?

(Please note: You'll need to make a few more posts on the forums to enable the Private Message function. If you respond to this thread 3 more times it should do the trick)

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
RB1
Hooked
Posts: 5
Registered: ‎17-11-2022

Re: Left Plusnet but still getting bills

Thanks @TheMightyAJ 

 

I'll do that

RB1
Hooked
Posts: 5
Registered: ‎17-11-2022

Re: Left Plusnet but still getting bills

Thanks

RB1
Hooked
Posts: 5
Registered: ‎17-11-2022

Re: Left Plusnet but still getting bills

Thanks again!