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Left Plusnet but going to get charged

Duggie1982e
Newbie
Posts: 3
Thanks: 1
Registered: ‎01-04-2018

Left Plusnet but going to get charged

Left last month to BT - got a partial refund for overpaying but got an email to pay for fibre for April and advance notice of direct debit

 

Why is plusnet doing this even though i left last month

 

They done this the last time i left and took ages to sort out - do they do this on purpose in the hope people dont notice? Total shambles - please can this get looked into as cancelled direct bebit

11 REPLIES
Anonymous
Not applicable

Re: Left Plusnet but going to get charged

Hi @Duggie1982e

It might be worth letting Ofcom know that this is still going on.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2017/plusnet-fined-880,000

rongtw
Seasoned Hero
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Re: Left Plusnet but going to get charged

Unfortunately this is not the only post like this Sad

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Community Veteran
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Registered: ‎06-11-2014

Re: Left Plusnet but going to get charged

I had the same issue last month, but, on the plus side, they did send me a nice bar of chocolate as an apology... Grin

Anonymous
Not applicable

Re: Left Plusnet but going to get charged

Cheaper than another £800,000 fine, I guess...

Plusnet Help Team
Plusnet Help Team
Posts: 10,126
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Registered: ‎21-04-2017

Re: Left Plusnet but going to get charged

Sorry to hear that.

I've raised this with our billing team to investigate.

We'll refund any overcharges and close your account as soon as we can.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
rongtw
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Re: Left Plusnet but going to get charged

@Gandalf i think you should also report to Billing team that in 2017 when this happend they said

We would also like to reassure all customers this was an isolated historic issue and we have implemented a number of new robust measures to make sure this doesn’t happen again.”   Huh

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Community Veteran
Posts: 5,618
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Registered: ‎21-03-2011

Re: Left Plusnet but going to get charged

I had this when I cancelled one of my PN lines last year. Their customer "service" seemed baffled that I was annoyed at their charging after the service had terminated. Yet they appeared to be unwilling/incapable of considering procedural changes to prevent re-occurrence of the problem. Their customer facing staff appear to be not empowered to fix procedural flaws. Sadly, it will need further Ofcom penalties before the senior PN management wake up. 

Now Zen, but a +Net residue.
Duggie1982e
Newbie
Posts: 3
Thanks: 1
Registered: ‎01-04-2018

Re: Left Plusnet but going to get charged

I think I might, as this is not a coincident that its happened again, clearly they have not fixed the issues

 

I mean the last time it happened it was only 3 or 4 payments but if i never noticed then it could have went on for ages and they took their time sorting it out 

Jonpe
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Re: Left Plusnet but going to get charged

I can wait a month to get £20 back (there is no interest to be made on savings anymore) but there was a time in my life when, a few days before payday, I had to decide between buying toothpaste or something to eat; I couldn't afford both.  I dare say there may well be PN customers who are in the same position (e.g. students, pensioners, people on benefits etc.) for whom being charged by PN for a month after leaving will cause real hardship.

That alone should be reason enough to get account closure and final billing right first time.  Here's an idea:  How about a new billing system?  I bet no-one's thought of that.

rongtw
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Re: Left Plusnet but going to get charged

@Jonpe Plusnet promised a new system more that 8 years ago Sad

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samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Jonpe
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Re: Left Plusnet but going to get charged


@rongtw wrote:

@Jonpe Plusnet promised a new system more that 8 years ago Sad

 


I know @rongtw, it was a tongue-in-cheek remark.