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Left Plusnet - Refund Enquiry

FIXED
TheWeeBear
Grafter
Posts: 47
Thanks: 3
Fixes: 1
Registered: ‎25-12-2016

Left Plusnet - Refund Enquiry

Hi there, I have left Plusnet now and my account is closed. 

On my billing it says my final bill will be -£21.88 and taken on the 7th of May.

 

Will this amount automatically be debited back into my bank account or do I have to request it.

 

Many thanks for any advice. 

8 REPLIES 8
Warwick
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: Left Plusnet - Refund Enquiry

Hi @TheWeeBear

 

Thanks for getting in touch and I am sorry to hear that you have closed your account.

When your account is closed if the direct debit instruction is still active at the point of creating the final invoice then any refund will be automatically processed back to you through your instruction, this will take 5-7 working days. I can advise that your refund will be sent through your method of payment.

This is not always the case and If the instruction is no longer active then any amount would be sent to you via a cheque.

 

If you have any questions please feel free to get in touch.

TheWeeBear
Grafter
Posts: 47
Thanks: 3
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Registered: ‎25-12-2016

Re: Left Plusnet - Refund Enquiry

Thanks for your reply Warwick, my direct debit is still in place so do i have to request the refund or will it just happen, just a little confused at the request part.

 

If I have to request, can it be done here or do I have to call Plusnet. 

 

Thanks again for your help. 

 

Kind Regards, David. 

Warwick
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: Left Plusnet - Refund Enquiry

Hi @TheWeeBear

 

Thanks for getting back to me.

Everything is processed automatically by the system for you so you don't need to do anything at all.

 

Any further questions please let me know.

TheWeeBear
Grafter
Posts: 47
Thanks: 3
Fixes: 1
Registered: ‎25-12-2016

Re: Left Plusnet - Refund Enquiry

Fix

Ah fantastic, thanks for clarifying that Warwick, much appreciated. 

Shep41
Pro
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Registered: ‎31-05-2017

Re: Left Plusnet - Refund Enquiry

I wouldn't hold your breath
Jonpe
Hero
Posts: 3,889
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Registered: ‎05-09-2016

Re: Left Plusnet - Refund Enquiry

I think the 5-7 working days time frame is probably a little optimistic, especially considering PN's on-going billing problems.  The usual time frame quoted used to be ten working days, and when my last service with PN was migrated (a few months before the new billing system commenced), the money was in my bank account exactly two weeks later, which in that case was nine working days due to there being a bank holiday during that period.

TheWeeBear
Grafter
Posts: 47
Thanks: 3
Fixes: 1
Registered: ‎25-12-2016

Re: Left Plusnet - Refund Enquiry

Not too bothered about the timescale, just wanted to know the procedure.

As long as it arrives eventually, that'll do fine. 

TheWeeBear
Grafter
Posts: 47
Thanks: 3
Fixes: 1
Registered: ‎25-12-2016

Re: Left Plusnet - Refund Enquiry

Just confirming that I got my refund today Warwick, thanks again for your help.