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Left Plusnet 13/01/2021 - still no refund.

FIXED
ffox
Pro
Posts: 577
Thanks: 162
Registered: ‎08-06-2011

Left Plusnet 13/01/2021 - still no refund.

I changed ISP to BT on Jan 13th.  My next Plusnet billing day was Feb 7th but nothing was heard from Plusnet.  A check on my account showed that I was owed £16.49.   I waited 21 days but no refund arrived, so I started phoning Plusnet to find out why.   I have now phoned several times - the agent has always been polite and given a plausible explanation for the delay. All agents promised immediate action to resolve the issue but I still have not received the refund due.

The latest email from Plusnet on 25th March said:

"Our Support Team have opened Question 212758574 to track an issue on your account.

Thank you for your call I have refunded you £16.49

Kind regards"

I can't check up on the Question - login is refused because "Account Closing".  Please help.

 

2 REPLIES 2
BadWolf24
Plusnet Help Team
Plusnet Help Team
Posts: 53
Thanks: 12
Fixes: 8
Registered: ‎01-12-2020

Re: Left Plusnet 13/01/2021 - still no refund.

Fix

Hi there @ffox. I have sent you an email regarding this and will follow up as promised. Chris - Leeds

 Chris Fitzsimmons
 Plusnet Help Team
ffox
Pro
Posts: 577
Thanks: 162
Registered: ‎08-06-2011

Re: Left Plusnet 13/01/2021 - still no refund.

I "fixed" this in error - sorry.   Re the email you sent - please note that I cannot view the question because I can't log in to a "closing account".

I've got my fingers crossed. 🙂