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Leaving plusnet

Rising Star
Posts: 71
Thanks: 10
Registered: ‎21-11-2012

Leaving plusnet

Had email from Plusnet this morning re price increases, we have fixed term price Fibre Broadband extra and the phone line. Never use the phone for calls and are paying £41 a month. They have told us of a price increase in October, am i right in thinking as they are going to increase the price we can leave Plusnet, seen a good offer on Vodaphone for same speed Broadband for £23 a month including line rental, normally £25 but as we have Vodaphone mobile contracts the price is cheaper, this is far cheaper than Plusnet. Do i have to phone to cancel our contract or just switch, i don't want to incur leaving penalties.


Any help appreciated

Community Veteran
Posts: 5,500
Thanks: 921
Fixes: 13
Registered: ‎05-04-2007

Re: Leaving plusnet

I believe the law is you can, if the increase is above RPI.
(Retail Price Index).

Worth looking that up.

Aspiring Pro
Posts: 264
Thanks: 58
Fixes: 3
Registered: ‎20-04-2020

Re: Leaving plusnet


It sounds like you are not a current contract price, but an out of contract price for your service.

You could try contacting the Customer Options team to see if they will offer a competitive  price (quote the Vodaphone offer). Do a search of the forum for Customer options direct number.

If you do decide to switch away, you goto Vodaphone and start a move, they will then do the necessary with Plusnet.

Posts: 28,887
Thanks: 6,425
Fixes: 1,467
Registered: ‎11-01-2008

Re: Leaving plusnet

Moderators Note

This topic has been moved from Fibre to My Account/ Billing 

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