cancel
Showing results for 
Search instead for 
Did you mean: 

Leaving plusnet

denwyn
Grafter
Posts: 63
Thanks: 9
Registered: ‎21-11-2012

Leaving plusnet

Thinking of switching to BT, without phoning Plusnet is there a section on Plusnet we're I can find when my contract is up, I have an idea it was for two years and ends in March this year. I have looked all over my account page and can't find it, I'm sure in the past it was easy to find. Phoning them to ask isn't easy at present.

3 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Leaving plusnet

easy way is to go here https://portal.plus.net/my.html?action=myconnection and select Product Change then after logging in Change My Products which will show your current contract then close the window

2017-02-21_132257.jpg

SpendLessTime
Aspiring Hero
Posts: 2,651
Thanks: 726
Fixes: 69
Registered: ‎21-09-2009

Re: Leaving plusnet

No there is nowhere that this information is given.

A way around this is to look at https://www.plus.net/my.html?s=0&action=account_summary (login required) and look for cancellation fees aginst your broadband product. This will be zero if you are out of contract now or very small if coming to the end of the contract period.

Community Gaffer
Community Gaffer
Posts: 2,153
Thanks: 3,598
Fixes: 68
Registered: ‎29-09-2011

Re: Leaving plusnet

Hi @denwyn,

If answered your question regarding your current contract here.

 

However I'd like to know why you're thinking of leaving us and ask if there's any help or support that you may require?

Thanks

 

 Jono H
 Plusnet Community Manager