Leaving plusnet
I have been with plusnet for a year and have been happy with the service but now when I come to renewal they offer me a 'deal'!!!! of £3 off, so £13.99 ( plus line rental) for unlimited internet and night and weekend phone calls. Last year deal was £11.50 for 60GB which I was happy with. The sting in the tail is I have to sign up for a 24month contract!! 
So again new customers get far better deals then old customers!!!
What makes it worse that I live in a high market area so I get rubbish speed about 2.5 mb and high price.
Time to look for a deal somewhere else.
So again new customers get far better deals then old customers!!! What makes it worse that I live in a high market area so I get rubbish speed about 2.5 mb and high price.
Time to look for a deal somewhere else.
I have still not heard anything
It would be good if old customers was offered the same deal as new customers.
I see 'adriangw' in another post as a new customer is being offered half price market 1 broadband for £5.99.
It is always the same with companies once you have joined them they don't care about the old ones. But that does not make sense surely to increase your share of the market you have to keep customers as well as attract new ones!!
Its a shame when plusnet makes so much about its good customer service and good value ,etc
It would be good if old customers was offered the same deal as new customers.
I see 'adriangw' in another post as a new customer is being offered half price market 1 broadband for £5.99.
It is always the same with companies once you have joined them they don't care about the old ones. But that does not make sense surely to increase your share of the market you have to keep customers as well as attract new ones!!
Its a shame when plusnet makes so much about its good customer service and good value ,etc
Musicman you are lucky 
I posed the question what happens when I get to the end of my contract (similar market to you and ending in the next month) and mentioned BT half price offers etc and got told I would just carry on at the same price but no longer be in contract. No offer of money off, just the option of paying much more to go unlimited from my current 60GB.
I posed the question what happens when I get to the end of my contract (similar market to you and ending in the next month) and mentioned BT half price offers etc and got told I would just carry on at the same price but no longer be in contract. No offer of money off, just the option of paying much more to go unlimited from my current 60GB.
Thanks for that Chris, it was something I hoped for BUT when I raised the question and asked if I would be offered any deals the chance to speak to someone wasn't mentioned in fact that part of my question seemed to be ignored! This was a question I raised through the "ticket" option part of the site and I must say the answer didn't make it sound as though my custom was appreciated or required. 
I'm really sorry that the response made you feel that way. If you give the Customer Options Team a call, they would be more than happy to discuss this further with you 