Leaving plusnet

[#1]

Had email from Plusnet this morning re price increases, we have fixed term price Fibre Broadband extra and the phone line. Never use the phone for calls and are paying £41 a month. They have told us of a price increase in October, am i right in thinking as they are going to increase the price we can leave Plusnet, seen a good offer on Vodaphone for same speed Broadband for £23 a month including line rental, normally £25 but as we have Vodaphone mobile contracts the price is cheaper, this is far cheaper than Plusnet. Do i have to phone to cancel our contract or just switch, i don't want to incur leaving penalties.

Any help appreciated

[#2]

I believe the law is you can, if the increase is above RPI.
(Retail Price Index).

Worth looking that up.

[#3]

@denwyn 

It sounds like you are not a current contract price, but an out of contract price for your service.

You could try contacting the Customer Options team to see if they will offer a competitive  price (quote the Vodaphone offer). Do a search of the forum for Customer options direct number.

If you do decide to switch away, you goto Vodaphone and start a move, they will then do the necessary with Plusnet.

[#4]

Moderators Note

This topic has been moved from Fibre to My Account/ Billing