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Leaving plusnet - cancellation not gone through

babyt87
Interested
Posts: 2
Registered: ‎14-04-2021

Leaving plusnet - cancellation not gone through

Hi,

We switched providers on 4th March 2021 from Plusnet to Sky so that we could have FTTP (because of our location we couldn't get fibre with Plusnet and the basic broadband is too slow for working from home).

According to Sky, they arrange the cancellation with Plusnet and we don't need to contact to cancel. There has been a ticket/question raised on our account that says 'accont cancellation' so it appears Sky have informed of the service move.

However, we have since received two bills, neither of which looks to be a final bill. Before I phone up, has anyone else had their cancellation take over a month? I don't want to cancel the direct debit as I'm pretty sure we will be due a refund after this latest bill. 

Thank you

2 REPLIES 2
MisterW
Superuser
Superuser
Posts: 11,409
Thanks: 3,567
Fixes: 273
Registered: ‎30-07-2007

Re: Leaving plusnet - cancellation not gone through

Are Sky providing your phone using 'Internet Calling' (VOIP) or the normal copper line ? 

And did they transfer the phone number ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

babyt87
Interested
Posts: 2
Registered: ‎14-04-2021

Re: Leaving plusnet - cancellation not gone through

Hi - yes, we have VoIP, and we were able to keep our original number too.