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Leaving half way through period

Lorenzo48
Grafter
Posts: 179
Registered: 19-01-2010

Leaving half way through period

My account is due to move to another ISP on the 14th, my billing day is the 29th.
The direct debit will be canceled.
How much and how do I pay for the last 14 days online or are they paid upfront and I get a refund? 
4 REPLIES
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: Leaving half way through period

You always pay in advanced. You should get a refund BUT...
1) Make sure you tell PlusNet when you have migrated
2) Make it clear in a ticket that you want a refund for the remaining period not yet used.
Lorenzo48
Grafter
Posts: 179
Registered: 19-01-2010

Re: Leaving half way through period

Thank you kindly.  Smiley
Moderator
Moderator
Posts: 26,913
Thanks: 1,728
Fixes: 131
Registered: 14-04-2007

Re: Leaving half way through period

AFAIK you have to leave card details on the account for PN to apply the refund to.

Customer and Forum Moderator.

Community Veteran
Posts: 2,106
Registered: 06-02-2008

Re: Leaving half way through period

A refunds is processed over whatever medium the payment was taken from.
Money laundering rules, see.