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Leaving due to increased line rental
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Leaving due to increased line rental
16-07-2015 11:03 AM
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I have read through the other threads and just want to be clear, I have fibre BB and line rental with plusnet , can I leave without termination charges even though it's only line rental going up in price.
Can get the package cheaper elsewhere.
Can get the package cheaper elsewhere.
Message 1 of 7
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Re: Leaving due to increased line rental
16-07-2015 11:10 AM
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Within 30 days of receiving the price notification email, yes.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Message 2 of 7
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Re: Leaving due to increased line rental
18-07-2015 10:26 AM
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A wee bit annoyed today, after spending an hour on the phone yesterday to cancel, I was told they did not have any reference on the system of me being sent a price increase email.
Having eventually sorted it out,at least I was told their would be NO cancellation fee, I was sent an email yesterday to say sorry you are leaving..... you owe us £92.40?
Having eventually sorted it out,at least I was told their would be NO cancellation fee, I was sent an email yesterday to say sorry you are leaving..... you owe us £92.40?
Message 3 of 7
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Re: Leaving due to increased line rental
21-07-2015 11:18 AM
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Sorry for any concern raised by that email, I believe it came through as the price increase email hadn't come through to you (Despite the fact that the agent you spoke to said you wouldn't be charged)
I've checked your account today and it looks like the price increase email has since been sent out to you and there doesn't appear to be any termination fees on your account any more. So you won't be charged when the orders to migrate the services away do complete.
I've checked your account today and it looks like the price increase email has since been sent out to you and there doesn't appear to be any termination fees on your account any more. So you won't be charged when the orders to migrate the services away do complete.
Message 4 of 7
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Re: Leaving due to increased line rental
21-07-2015 2:44 PM
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when are the emails coming like i have never recived one
Message 5 of 7
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Re: Leaving due to increased line rental
21-07-2015 2:49 PM
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Message 6 of 7
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Re: Leaving due to increased line rental
22-07-2015 12:28 AM
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Quote from: HarryB Sorry for any concern raised by that email, I believe it came through as the price increase email hadn't come through to you (Despite the fact that the agent you spoke to said you wouldn't be charged)
I've checked your account today and it looks like the price increase email has since been sent out to you and there doesn't appear to be any termination fees on your account any more. So you won't be charged when the orders to migrate the services away do complete.
Many thanks HarryB for putting my mind at rest.
Message 7 of 7
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