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Leaving due to Price Increases - how long do I have

stoswald
Grafter
Posts: 249
Thanks: 6
Registered: ‎14-03-2014

Leaving due to Price Increases - how long do I have

I had my email on 15/7/16 telling me about the price increase

I had my acceptance email 2/8/16

I've had a line fault (and a current fibre fault) and an account over charge, which are delaying things.

Can I still move to Sky Fibre and does this still apply? https://community.plus.net/t5/My-Account-Billing/mpf-migrate-order/m-p/1142570

 

 

Thanks in advance

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,359
Thanks: 973
Fixes: 186
Registered: ‎25-03-2015

Re: Leaving due to Price Increases - how long do I have

Sorry to hear you're thinking of leaving @stoswald.

 

We give customers 30 days to let us know they're leaving due to the price rise and I believe you did this at the start of the month while still within this time period, so the contract has been removed.

 

If you're referring to the £30 cease fee in the post you've linked to, moving to Sky would likely mean this would be applicable. More information on the cease fee can be found here.

When would I have to pay it?

You'd only need to pay the charge if the broadband service is being taken off your phone line. Typical reasons for this are:

  • the phone line that your broadband's on has been cut off
  • you cancel your broadband account without switching to another provider
  • you switch to a provider who uses their own network (like a cable provider)
  • you move to a provider who uses their own equipment in your exchange (often called Local Loop Unbundling)
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
stoswald
Grafter
Posts: 249
Thanks: 6
Registered: ‎14-03-2014

Re: Leaving due to Price Increases - how long do I have

Thanks @HarryB