Leaving due to Price Increases - how long do I have
20-08-2016 7:46 PM - edited 20-08-2016 7:50 PM
I had my email on 15/7/16 telling me about the price increase
I had my acceptance email 2/8/16
I've had a line fault (and a current fibre fault) and an account over charge, which are delaying things.
Can I still move to Sky Fibre and does this still apply? https://community.plus.net/t5/My-Account-Billing/mpf-migrate-order/m-p/1142570
Thanks in advance
Re: Leaving due to Price Increases - how long do I have
Sorry to hear you're thinking of leaving @stoswald.
We give customers 30 days to let us know they're leaving due to the price rise and I believe you did this at the start of the month while still within this time period, so the contract has been removed.
If you're referring to the £30 cease fee in the post you've linked to, moving to Sky would likely mean this would be applicable. More information on the cease fee can be found here.
When would I have to pay it?
You'd only need to pay the charge if the broadband service is being taken off your phone line. Typical reasons for this are:
- the phone line that your broadband's on has been cut off
- you cancel your broadband account without switching to another provider
- you switch to a provider who uses their own network (like a cable provider)
- you move to a provider who uses their own equipment in your exchange (often called Local Loop Unbundling)