Leaving due to Price Increases - how long do I have

[#1]

I had my email on 15/7/16 telling me about the price increase

I had my acceptance email 2/8/16

I've had a line fault (and a current fibre fault) and an account over charge, which are delaying things.

Can I still move to Sky Fibre and does this still apply? https://community.plus.net/t5/My-Account-Billing/mpf-migrate-order/m-p/1142570

Thanks in advance

[#2]

Sorry to hear you're thinking of leaving @stoswald.

We give customers 30 days to let us know they're leaving due to the price rise and I believe you did this at the start of the month while still within this time period, so the contract has been removed.

If you're referring to the £30 cease fee in the post you've linked to, moving to Sky would likely mean this would be applicable. More information on the cease fee can be found here.

When would I have to pay it?

You'd only need to pay the charge if the broadband service is being taken off your phone line. Typical reasons for this are:

• the phone line that your broadband's on has been cut off
• you cancel your broadband account without switching to another provider
• you switch to a provider who uses their own network (like a cable provider)
• you move to a provider who uses their own equipment in your exchange (often called Local Loop Unbundling)

[#3]

Thanks @HarryB