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Leaving difficulty

BurntToast
Hooked
Posts: 7
Registered: ‎18-02-2015

Leaving difficulty

I left Plusnet on the 20th April but they say I have to pay another month and then get it refunded. That makes no sense and is something I can't afford to do. He also said on the phone that they have no record of my leaving which is also confusing. He threatened me with debt collectors but I don't owe anything so what will they collect. How to sort this?