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Leaving costs

thorleylane
Newbie
Posts: 9
Registered: 12-07-2013

Leaving costs

Hi,
Thinking about leaving to go to a cable provider in our area. Nothing to do with your service, more about getting a package with TV included.
Could you advise on where we stand on costs if we were to leave in the next few weeks
username=thorleylane
Thanks
3 REPLIES
Community Veteran
Posts: 26,450
Thanks: 695
Fixes: 8
Registered: 10-04-2007

Re: Leaving costs

Have a look at https://portal.plus.net/my.html?s=0&action=account_summary for a start.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Leaving costs

It's at £47 at the moment - £22 for the remaining Unlimited contract and £25 for cessation. If you weren't moving to cable and migrating the service instead you wouldn't need to pay that but as it's cable I'm afraid it'll require a cease. That cessation charge is slightly less than we're charged for our suppliers for a cease, which is why it's charged in the first place.
thorleylane
Newbie
Posts: 9
Registered: 12-07-2013

Re: Leaving costs

Thanks Matt. Looking at the my account details I did think that might be the figure just needed to make sure so I can financially justify the move.