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Leaving...but don't want to !

onlyme4
Dabbler
Posts: 19
Thanks: 2
Registered: ‎03-12-2016

Leaving...but don't want to !

Times up on my fiber broadband contract.

But, the new deals are so expensive. I was paying around £30 for line rental and 70mb unlimited. PN want £29.99 to renew for 18 months whereas Talk Talk / Vodafone / Sky are all £25.

Is there anyway to get a better deal on PN? as I would like to stay with them, but I'm not paying a premium when the others are much cheaper.

5 REPLIES 5
shrubbfamily
Grafter
Posts: 52
Thanks: 3
Registered: ‎11-05-2018

Re: Leaving...but don't want to !

I would pay extra £5 per month and stay with Plusnet, talktalk are rubbish specially there customer services ive heard Vodafone are ok ish..

LifeonMars
Seasoned Pro
Posts: 385
Thanks: 131
Fixes: 12
Registered: ‎07-04-2016

Re: Leaving...but don't want to !

onlyme4
Dabbler
Posts: 19
Thanks: 2
Registered: ‎03-12-2016

Re: Leaving...but don't want to !

Already called retentions twice. First price £38!! Second call, price £30. I'd be happy to meet half way between Vodafone, talk talk etc who are charging £25 and PN £30 but I can't see a reason to pay a premium when broadband is coming from same exchange down the same pipe and there's nothing to differentiate.
daveplus
Pro
Posts: 583
Thanks: 127
Fixes: 8
Registered: ‎25-08-2010

Re: Leaving...but don't want to !

 

@onlyme4

£30 a month for fibre extra is a pretty good deal given that the new customer deal is £28.99.

 

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,152
Thanks: 1,005
Fixes: 405
Registered: ‎01-01-2012

Re: Leaving...but don't want to !

Sorry to hear you're not happy with the deal offered.

I'm afraid in these cases there isn't anything we can do

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team