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Leaving Plusnet

Colin19
Interested
Posts: 2
Registered: ‎04-03-2020

Leaving Plusnet

i'm leaving Plusnet after bad service and slow speeds..i asked my new provider to commence service on the 25th March and Plusnet sent me an email saying i would be charged for early termination... my account ends 26th march after 18 months.

What an utter joke after the bad service provided by Plusnet and not keeping to the promised speeds ( in which i'm told i can leave if they don't keep to it )

To charge for ONE day leaving early !!!

 

Just adds insult to injury.

 

4 REPLIES 4
198kHz
Seasoned Hero
Posts: 5,590
Thanks: 2,577
Fixes: 37
Registered: ‎30-07-2008

Re: Leaving Plusnet


@Colin19 wrote:

my account ends 26th march



i asked my new provider to commence service on the 25th March

 

Er, why?  🤔

If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)
Colin19
Interested
Posts: 2
Registered: ‎04-03-2020

Re: Leaving Plusnet

Because i thought there would then be the minimum disruption to service.

 

MisterW
Superuser
Superuser
Posts: 11,130
Thanks: 3,412
Fixes: 260
Registered: ‎30-07-2007

Re: Leaving Plusnet

Your service doesnt stop when your contract ends, you just move to a rolling monthly contract.

If you dont want to pay early termination fees then ask your new provider to change the start date.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Beyhive
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 722
Fixes: 43
Registered: ‎25-02-2019

Re: Leaving Plusnet

Hi @Colin19, sorry to hear you feel this way.

 

I can see that you have since called us to get this matter addressed.

Let us know if you have any further queries please.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team