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Leaving Plusnet

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Dabbler
Posts: 13
Thanks: 2
Registered: ‎19-12-2017

Leaving Plusnet

Hi All

 

Sorry to say but i'm leaving Plusnet. I have no particular issues but having come out of my deal i've looked around and seen cheaper deals out there.

 

My question is that at the end of the ordering process with my new provider i was asked to contact my current provider (PlusNet) and notify them of my intent to leave.

 

Everywhere i look on the Plusnet site it says not to contact them and to let the process happen in the background.

Any advice as the last thread i found was from 2017?

Thanks

5 REPLIES 5
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Aspiring Pro
Posts: 558
Thanks: 29
Fixes: 3
Registered: ‎20-04-2012

Re: Leaving Plusnet

No need to inform plusnet  as long as you are out of contract just go ahead sign up with you're new provider they take care of the rest. Ive just moved from plusnet and the transfer was easy.

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Moderator
Moderator
Posts: 23,921
Thanks: 4,191
Fixes: 1,071
Registered: ‎11-01-2008

Re: Leaving Plusnet


Moderators Note


This topic has been moved from Fibre to My Account

Customer / Moderator
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If it fixed it click 'This fixed my problem'
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Plusnet Help Team
Plusnet Help Team
Posts: 700
Thanks: 82
Fixes: 26
Registered: ‎06-08-2018

Re: Leaving Plusnet

Hi James,

 

Thanks for getting in touch, I appreciate your query. I'm happy to clarify for you.

 

If you're transferring your services and number to your new provider they should deal with the entire process and there is no need to advise us. If not, you should contact our Customer Options Team on 0800 013 2632 to advise when you want your services ceasing, between the following hours:

Monday - Friday: 08:00 - 20:00
Saturday: 09:00 - 19:00
Sunday: 09:00 - 18:00

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
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Aspiring Hero
Posts: 2,518
Thanks: 940
Fixes: 50
Registered: ‎02-03-2016

Re: Leaving Plusnet

Isn't Virgin an exception since they have their own network and don't use Openreach/BTW?
Ex-Plusnetter now living life in the G,fast lane!
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Plusnet Help Team
Plusnet Help Team
Posts: 700
Thanks: 82
Fixes: 26
Registered: ‎06-08-2018

Re: Leaving Plusnet

Yes you're right, @Browni. If moving to Virgin you should contact us to discuss the services cease date.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team