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Leaving Plusnet Charges

Bengamble11
Hooked
Posts: 8
Registered: ‎13-10-2019

Leaving Plusnet Charges

Hi.

I am looking to leave Plusnet at the end of my contract (31/10/19). I have agreed a contract with a new supplier which starts on the 29/10/19.
Will I get charged for being in contract for two more days when it changes over?

The new supplier only gave me an estimated date of install originally and it seems a hassle to change it.

Thanks in advance for the help.
Tags (2)
6 REPLIES 6
pint
Rising Star
Posts: 520
Thanks: 31
Fixes: 1
Registered: ‎19-08-2007

Re: Leaving Plusnet Charges

Who is your new supplier?

do they use the (bt) openreach network, or is this cable ( virgin) Wimax

if they use the openreach network is this an LLU supplier?

Bengamble11
Hooked
Posts: 8
Registered: ‎13-10-2019

Re: Leaving Plusnet Charges

Hi. It’s Talk Talk.

Still on the BT Network
pint
Rising Star
Posts: 520
Thanks: 31
Fixes: 1
Registered: ‎19-08-2007

Re: Leaving Plusnet Charges

Talk Talk is a LLU provider so this may well trigger a cease charge as they do not use the Openreach  equipment at the exchange ( only the wires connecting your property to the exchange)

dvorak
Moderator
Moderator
Posts: 25,100
Thanks: 4,585
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Registered: ‎11-01-2008

Re: Leaving Plusnet Charges


Moderators Note


This topic has been moved from ADSL Broadband to My Account / Billing

Customer / Moderator
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If it fixed it click 'This fixed my problem'
Bengamble11
Hooked
Posts: 8
Registered: ‎13-10-2019

Re: Leaving Plusnet Charges

Ok thanks. I’ve spoken to Talk Talk and they reckon they cannot our the install date back to 31st so I might have to cancel 🙄. I can’t ever get hold of anyone from Plusnet these days. I have been with them for about 10 years and have only stayed for the service. It’s seems to be going downhill now.
Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,872
Thanks: 205
Fixes: 79
Registered: ‎06-08-2018

Re: Leaving Plusnet Charges

Hey @Bengamble11,

 

Thanks for reaching out to us.

Really sorry to hear you wish to move providers, it may be worth discussing new contracts/deals with our Customer Options team on 0800 13 2632 if you are after a new price.

 

Is there anything that is making you want to move away from Plusnet that perhaps we could assist you with from this side?

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team