Leaving Plusnet Charges
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Leaving Plusnet Charges
13-10-2019 4:20 PM
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I am looking to leave Plusnet at the end of my contract (31/10/19). I have agreed a contract with a new supplier which starts on the 29/10/19.
Will I get charged for being in contract for two more days when it changes over?
The new supplier only gave me an estimated date of install originally and it seems a hassle to change it.
Thanks in advance for the help.
Re: Leaving Plusnet Charges
13-10-2019 4:29 PM
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Who is your new supplier?
do they use the (bt) openreach network, or is this cable ( virgin) Wimax
if they use the openreach network is this an LLU supplier?
Re: Leaving Plusnet Charges
13-10-2019 4:31 PM
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Still on the BT Network
Re: Leaving Plusnet Charges
13-10-2019 7:09 PM
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Talk Talk is a LLU provider so this may well trigger a cease charge as they do not use the Openreach equipment at the exchange ( only the wires connecting your property to the exchange)
Re: Leaving Plusnet Charges
13-10-2019 7:32 PM
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Moderators Note
This topic has been moved from ADSL Broadband to My Account / Billing
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Leaving Plusnet Charges
13-10-2019 10:55 PM
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Re: Leaving Plusnet Charges
14-10-2019 2:36 PM
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Hey @Bengamble11,
Thanks for reaching out to us.
Really sorry to hear you wish to move providers, it may be worth discussing new contracts/deals with our Customer Options team on 0800 13 2632 if you are after a new price.
Is there anything that is making you want to move away from Plusnet that perhaps we could assist you with from this side?
Thanks.
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