Hi guys. I am sure you will remember my post last month asking for advice on leaving Plusnet amicably. I had a lot of help from JonoH and Gandalf. I have done weeks of research into what offers are available from Plusnet and elsewhere, and on Sunday morning I rang in and discussed my contract and problems, and it was quickly evident there was nothing to entice me to stay, and no interest in the fact I prefer to keep up with my bills, and I was cast adrift and chose my new provider.
I really hope it will be a smooth and friendly transition. But already I have an e,mail from Plusnet about charges.
JonoH told me - If you leave us anytime after the 10th of February there will be no early termination charges.
The e.mail tells me - Because you're moving your phone service before the end of your minimum term, you will be subject to early termination charges. These have been calculated at £3.66
JonoH also told me - Feel free to cancel the direct debit and pay any final fees by card should you wish.
So please let me point out that I am very happy to pay anything I actually owe, but I can't get into a situation where I am overcharged and playing mind games with Plusnet accounts department about getting a refund.
Still trying to leave amicably.
