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Leaving PlusNet

Posts: 1
Registered: ‎16-03-2020

Leaving PlusNet



Been a happy Plusnet customer for nearly 2 years now and I've decided (for personal reasons) to get the broadband disconnected and move to a home phone only deal. Could someone from Plusnet detail what I need to do (if anything) regarding this (with the exception of moving to a phone only deal).


FYI,  I'm coming to the end of my current contract and I believe that I can now leave without penalty.


This is my understanding of the situation.





Aspiring Legend
Posts: 12,164
Thanks: 3,877
Fixes: 150
Registered: ‎24-02-2012

Re: Leaving PlusNet

I think you will find Plusnet don't do phone-only contracts, you will have to find a supplier who does -BT?

To leave entirely penalty free, you will need to cancel on your contract expiry.

Posts: 5
Thanks: 1
Registered: ‎19-03-2020

Re: Leaving PlusNet

If you're not careful you will lose your number

Community Veteran
Posts: 31,319
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Registered: ‎14-04-2007

Re: Leaving PlusNet

Moderators Note
This topic has been moved from ADSL Broadband to Account / Billing.



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Community Gaffer
Community Gaffer
Posts: 25,909
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Registered: ‎21-04-2017

Re: Leaving PlusNet

Thanks for your post @retrogamer and apologies for the delayed staff response. I'm sorry to see you're leaving us. I've looked into this for you and I've added a reply onto a support ticket via your account you can view and respond to by going Here. Let us know if there's anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi