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Leaving PlusNet

retrogamer
Newbie
Posts: 1
Registered: ‎16-03-2020

Leaving PlusNet

Hello,

 

Been a happy Plusnet customer for nearly 2 years now and I've decided (for personal reasons) to get the broadband disconnected and move to a home phone only deal. Could someone from Plusnet detail what I need to do (if anything) regarding this (with the exception of moving to a phone only deal).

 

FYI,  I'm coming to the end of my current contract and I believe that I can now leave without penalty.

 

This is my understanding of the situation.

 

Regards.

 

 

4 REPLIES 4
jab1
Legend
Posts: 16,584
Thanks: 5,216
Fixes: 245
Registered: ‎24-02-2012

Re: Leaving PlusNet

I think you will find Plusnet don't do phone-only contracts, you will have to find a supplier who does -BT?

To leave entirely penalty free, you will need to cancel on your contract expiry.

John
i_smell_bull
Hooked
Posts: 5
Thanks: 1
Registered: ‎19-03-2020

Re: Leaving PlusNet

If you're not careful you will lose your number

Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: Leaving PlusNet

Moderators Note
This topic has been moved from ADSL Broadband to Account / Billing.

 

 

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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Leaving PlusNet

Thanks for your post @retrogamer and apologies for the delayed staff response. I'm sorry to see you're leaving us. I've looked into this for you and I've added a reply onto a support ticket via your account you can view and respond to by going Here. Let us know if there's anything else you'd need help with.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet