Leaving PlusNet

[#1]

Have been with PN for a number of years, as of yesterday both BB and phone line were cancelled.
The question I have is that the phone line is still live, not able to test BB as router in yes on another line/BB.
Am I due a refund if I have not run the whole month?
As the phone is still live will this effect the above

[#2]

Hi there,
On checking your account it looks like it's all in hand but awaiting the outcome of the complaint you've raised. As far as I can see though the account will be scheduled to close on the 23rd September, which is 10 days from your request to cancel yesterday - that's our standard cancellation period.
Hope that helps explain.

[#3]

Thanks for this response.
The complaint has been sorted in my favour, however from what you are saying the original request to cancel the service made over 2 weeks ago was ignored.
Please confirm as the line should have be terminated as of yesterday which was more than your 10 days notice, if this has not been done I shall have to raise ye another complaint
jim:quote

[#4]

How did you make the original request to cancel the service?