Leaving PlusNet

[#1]

Hello,

Been a happy Plusnet customer for nearly 2 years now and I've decided (for personal reasons) to get the broadband disconnected and move to a home phone only deal. Could someone from Plusnet detail what I need to do (if anything) regarding this (with the exception of moving to a phone only deal).

FYI,  I'm coming to the end of my current contract and I believe that I can now leave without penalty.

This is my understanding of the situation.

Regards.

[#2]

I think you will find Plusnet don't do phone-only contracts, you will have to find a supplier who does -BT?

To leave entirely penalty free, you will need to cancel on your contract expiry.

[#3]

If you're not careful you will lose your number

[#4]

Moderators Note
This topic has been moved from ADSL Broadband to Account / Billing.

[#5]

Thanks for your post @retrogamer and apologies for the delayed staff response. I'm sorry to see you're leaving us. I've looked into this for you and I've added a reply onto a support ticket via your account you can view and respond to by going Here. Let us know if there's anything else you'd need help with.