Leaving PlusNet, do my bills stop automatically?

[#1]

I'm leaving PlusNet after many years.  It's not because of bad service or anything but we have CityFibre FTTP now (which PlusNet can't provide) so I need to cease the PlusNet FTTC.

I have moved the old FTTC 'landline' number to a VOIP provider and that has just started working with the FTTP so the old PlusNet landline no longer works (I've checked).

So, is that all I have to do?  Will PlusNet stop taking money from me?  My last bill was dated October 25th so presumably I will get a few days pro-rata charge and that should be it.  I've been out of contract for quite a while.

[#2]

Have you not received a 'sorry you are leaving' message from Plusnet ? 

[#3]

@chrisisbd 

It should pan out like this...

• You request the move your telephone number elsewhere
• That should give rise to a "sorry you are leaving" anti-slamming email from Plusnet
• The number is then moved
• That should trigger the closer of the account (and cease of the old broadband) and all associated services, including email if you have it
• 20 days later you should receive a final invoice - either a refund or residual charge

[#4]

I've not go any E-Mail from PlusNet yet but the number only transferred to VOIP today.

[#5]

@chrisisbd you should have had a 'soory you are leaving' once the request to port went in!

Use the 'PN Tickets' link in @Townman s post to check your account for 'closed questions' . If there's nothing then call support to check. 

Did you use the OTS (One touch switch) system to request the number port ?

[#6]

The request to port the line was done by my new VOIP provider as part of setting up the VOIP.  All I had to do was provide them with details of my PlusNet account and sign a form saying 'yes, please let XXX have my number'.

[#7]

The 'PN Tickets' link doesn't work for me, I get a 'Not Found' error.  It's probably because it links via a tracking site and I have a blacklist of such sites in my DNS server. 

[#8]

In that case try this directly https://www.plus.net/member-centre/login?p=search&view_by=30days

The request to port the line was done by my new VOIP provider as part of setting up the VOIP.  All I had to do was provide them with details of my PlusNet account and sign a form saying 'yes, please let XXX have my number'.

Sounds like they may not have used the OTS system, not sure why ? I thought all suppliers were meant to use it as it handles all the notifications automatically. Nevertheless porting the number should still have notified Plusnet

[#9]

Thanks for the link, no outstanding tickets/messages there.

I guess I had better phone support to check things.

[#10]

@MisterW 

That link did not work for me - this did https://portal.plus.net/wizard/?p=search&view_by=30days

@chrisisbd 

Thank you for the feedback - I have modified the link in my signature.  That is a hang-out from the old forum platform which had a very stringent restriction on the size of the signature content pay load (irrespective rendering).  The consequential need for tiny URLs is thus no more!