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Leaving PlusNet - any costs?

Posts: 1
Registered: ‎11-09-2007

Leaving PlusNet - any costs?

After weeks of email issues, and completely useless customer support I've finally decided to leave PlusNet after over 18 years. Most other providers appear to be lower cost, and given my experiences in the last few weeks with customer support even if another provider is terrible, at least I'll save some money. I'm disappointed - I had expected better from PlusNet.


I've looked online to see if there are any exit charges which I'm likely to be hit with but can't see anything to either confirm or deny that Plus will expect some kind of payment to leave.

Does anyone know what their policy is? 



Alistair C.


Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Leaving PlusNet - any costs?

Hey @acloughley,

Thanks for getting in touch with us.

I'm sincerely sorry to hear you were having trouble with the service and I sincerely apologise for the frustration and stress caused.

I have checked over your account and provided an answer over a support ticket on your account here.