Leaving PlusNet - Question
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Leaving PlusNet - Question
25-01-2020 9:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
I'm currently a PlusNet broadband customer (without phone) but am switching over to Sky next week, and just wondered if it was normal not to hear anything from PlusNet yet about leaving?
We heard from BT about leaving them (for the phone and calls part) almost immediately, but nothing from PlusNet at all.
Sky said everything would happen automatically, so will it be when the line and broadband switches over that we'll hear from PlusNet, or is it likely I'll need to then contact them to sort things out?
Thanks,
David
Fixed! Go to the fix.
Re: Leaving PlusNet - Question
25-01-2020 8:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi David, as the line rental isn't with us it's unlikely we'd get a notification of the transfer over to them as they operate on a separate network to providers such as ourselves and BT so it would be best to get in touch with our customer options team as per the details here to request cancellation: https://www.plus.net/help/legal/cancellation-policy/
26-01-2020 10:20 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Upon further investigation we can see your broadband is due to cease with us tomorrow and (presumably) activate with your new provider on this day as well. We'll close your account once that's happened and we'll generate your final bill within 21 days which will include a refund of anything you've paid for a service you've not had.
All the best with your new provider and I hope you choose to return in the future
Re: Leaving PlusNet - Question
26-01-2020 10:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the update. I'll certainly consider PlusNet again once my Sky contract is up, as I've had no problems over the last few years, but the deals in the January sales for new signups were just too good in comparison.
Re: Leaving PlusNet - Question
26-01-2020 2:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Leaving PlusNet - Question