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Leaving PN whilst still in contract.

bin
Aspiring Pro
Posts: 168
Thanks: 56
Registered: 05-12-2014

Leaving PN whilst still in contract.

Sadly PN are not able to provide the phone side of the service that fits into what I would prefer. When I enquired about moving just phone away I  was advised that I would have to sign a new 1 yr BB contract at double what I'm now paying!

Anyhoo - I'm shopping around and just wanted to check that I am correct in my understanding.

If I find a new provider, I sign up with them and they notify PN of the change.

Once PN are aware they will advise of appropriate charges and then once collected that will be that.

Any flaws in this please?

4 REPLIES
teddysmum
Grafter
Posts: 29
Thanks: 3
Registered: 31-10-2016

Re: Leaving PN whilst still in contract.

Bills are calculated before they are published, so you may be automatically debited for a regular bill which is for a period beyond your leaving date, as well as having a leaving bill. This is quite usual, though someone on MSE forums was confused by it, but you will  be reimbursed, if you leave your direct debit open to receive the money.

Plusnet Help Team
Plusnet Help Team
Posts: 8,919
Thanks: 2,801
Fixes: 441
Registered: 21-04-2017

Re: Leaving PN whilst still in contract.

Sorry to hear you've decided to leave us

 

After you've placed an order with your new provider [assuming it's not a cable service like Virgin Media] we'll receive notification of that and we'll let you know by email.

 

Once your services have migrated away, we'll work out your final bill/any due refunds and we will then cancel your account.

 

I hope this helps

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
bin
Aspiring Pro
Posts: 168
Thanks: 56
Registered: 05-12-2014

Re: Leaving PN whilst still in contract.

@teddysmum - thanks for the advice re the DD

@Gandalf - much appreciated and thanks for your help with various problems.

Plusnet Help Team
Plusnet Help Team
Posts: 8,919
Thanks: 2,801
Fixes: 441
Registered: 21-04-2017

Re: Leaving PN whilst still in contract.

No problems at all, all the best for the future.

Anoush
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team